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Biometric techniques, such as fingerprint verification, iris or face recognition, retina analysis and hand‐written signature verification, are increasingly becoming basic elements of authentication and identification systems. However, any human physiological or behavioural traits serving as biometric characteristics are personal data protected by privacy protection legislation. To address related issues, this paper examines these classes of biometrics according to data protection principles, purpose, proportionality and security, provided in international legislation. This analysis leads to the desired properties of biometric systems in the form of functional and non‐functional requirements, in order to support developers minimising the risk of being non‐compliant to privacy protection legislation, and to increase user acceptance.

The purpose of this paper is to unpack some of the socio‐technical relationships inherent in contemporary notions of personal identity management. For this purpose it considers the issue of personal identity management in terms of a framework, which distinguishes between the related processes of authentication, identification and enrolment.

The conceptual model described in this paper is reflected against an important recent case in which issues of personal identity management are being enacted: the introduction of a UK national identity card. Both this issue and case are particularly examined in the light of the growth of e‐Government in the UK.

The paper relates issues associated with the technical infrastructure of e‐Government with some of the costs and benefits associated with the social infrastructure of e‐Government. This device offers a useful framing for a whole range of issues surrounding individual‐organisation interaction in the Information Society that rely on elements of personal identity management.

In the paper the issue of personal identity management is under‐represented in the Information Systems and Information Management literature. The conceptual approach adopted in the paper is used to identify areas of further research in terms of issues relevant to the technical infrastructure of e‐Government.

The paper identifies a number of personal identity management issues embedded in the technical infrastructure required for effective e‐Government.

This paper raises the importance of personal identity management to the success of the e‐Government agenda. It also links classic information management issues to the issue of personal identity management and identifies the challenges for e‐Government within this.

Vocational interest in the tourism/hospitality industry has now become an important research field as a consequence of the rising economic prominence of this industry within many countries.

This paper presents the theoretical rationale for further development of a model for the assessment and management of intraorganizational conflict. The purpose of such a model would be to assist employees, managers, human resources practitioners, and external service providers in selecting the most appropriate conflict management strategy for a given conflict. The framework presented builds on the previous work of Sheppard (1984) and Elangovan (1995, 1998) in suggesting that a contingency‐based model of strategy selection must include attention to characteristics of the conflict, desired outcomes of the participants, and awareness of available conflict management strategies. By expanding the range of conflicts and conflict management strategies typically included within a single model, the framework presented here forms the basis of a comprehensive model for dealing with intraorganizational conflict.

To identify and discuss the issues and success factors surrounding biometrics, especially in the context of user authentication and controls in the banking sector, using a case study.

The literature survey and analysis of the security models of the present information systems and biometric technologies in the banking sector provide the theoretical and practical background for this work. The impact of adopting biometric solutions in banks was analysed by considering the various issues and challenges from technological, managerial, social and ethical angles. These explorations led to identifying the success factors that serve as possible guidelines for a viable implementation of a biometric‐enabled authentication system in banking organisations, in particular for a major bank in New Zealand.

As the level of security breaches and transaction frauds increase day by day, the need for highly secure identification and personal verification information systems is becoming extremely important especially in the banking and finance sector. Biometric technology appeals to many banking organisations as a near perfect solution to such security threats. Though biometric technology has gained traction in areas like healthcare and criminology, its application in banking security is still in its infancy. Due to the close association of biometrics to human, physical and behavioural aspects, such technologies pose a multitude of social, ethical and managerial challenges. The key success factors proposed through the case study served as a guideline for a biometric‐enabled security project called Bio‐Sec, which is envisaged in a large banking organisation in New Zealand. This pilot study reveals that more than coping with the technology issues of gelling biometrics into the existing information systems, formulating a viable security plan that addresses user privacy fears, human tolerance levels, organisational change and legal issues is of prime importance.

Though biometric systems are successfully adopted in areas such as immigration control and criminology, there is a paucity of their implementation and research pertaining to banking environments. Not all banks venture into biometric solutions to enhance their security systems due to their socio‐technological issues. This paper fulfils the need for a guideline to identify the various issues and success factors for a viable biometric implementation in a bank's access control system. This work is only a starting point for academics to conduct more research in the application of biometrics in the various facets of banking businesses.

The purpose of this paper is to analyze the applicability of biometric systems in travel and explain how they can be used in response to today's increasing security problems.

This research is conceptual. Its analysis is based on an extensive review of literature on biometric systems.

Biometric systems can improve travel security without compromising consumer value, convenience, and privacy. Deployment of various applications of biometric systems (i.e. immigration/visitor management systems, trusted traveler programs) improve specific aspects of travel security. Biometric systems present challenges, associated with consumers' perceptions of system functionality, privacy, trust, and anxiety, which must be examined in the context of consumer adoption. To achieve synergy in travel information technology and provide benefits to all stakeholders, biometric systems must seamlessly integrate with other travel technologies, both intra‐firm and inter‐firm.

This research provides a domain statement for biometric systems in travel and stays at the foundation of a methodical approach for the study of biometric systems in travel. It offers a conceptual framework that asserts that an integrated deployment and adoption of biometric systems in travel can transform the current travel system into an ideal, more secure system. Further, this study formulates a number of propositions for further empirical examination of biometric systems in specific fields within travel.

This research provides specific suggestions to integrate biometric systems with the existing systems to achieve synergies and derive benefits for travel stakeholders.

Addressing the security‐privacy relationship, biometric systems have social implications. Travelers' concerns about privacy, fear of harm, trust, and anxiety are found to influence their view of biometric systems, with potential implications for adoption and use.

To date, there is scant academic research examining how biometric systems improve travel security. Thus, the position of this research is unique: it offers insight into a technology that is promising for both research and practitioners investigating the role of biometric systems in improving travel security and paves the way for a multitude of specific research directions.

Athletes have leveraged their social platform and reach to advocate for a variety of social causes. Most recently, given the persistent impacts of climate change on sport, the sport sector has been leveraged to engage and educate fans, sport participants, and athletes to promote climate action while consuming sport and in their everyday lives. This chapter conceptualizes the term sport eco-activism and presents a rich history of the early stages of this form of activism and its interaction with sport. Specifically, we provide historical context and examples of how athletes and activist sport organizations (e.g., Surfers Against Sewage, Protect Our Winters) have drawn attention to the impacts of climate change on sport. We also highlight how these entities encourage spectators and participants to change their behaviors and further advocate for collective climate action. In addition, we offer insights on future directions of eco-activism within sport and how such activists can best resonate with their target audiences to create positive change through sport.

Considers the nature of a collective agreement, outlining two types, collective and procedural. States that no European laws exist, at present, which cover these and questions the legal enforceability of any agreement. Outlines the European position and then covers the situation under UK law, showing the differences. Looks at the future proposed models of European Collective Agreements and highlights the need for discussion whilst the European Collective Agreement is in its infancy. Advocates different definitions for procedural and collective agreements with the former carrying legal enforceability which exists in Europe and the latter using the UK definitions and carrying legal unenforceability.

In 2014, after nearly 150 years as one of Portugal's most wealthy and powerful families, the Espirito Santo family completely lost control of its empire, which included Banco Espirito Santo, Portugal's largest bank by market capitalization and second-largest private-sector bank in terms of assets, along with stakes in numerous financial, non-financial, privately held, and publicly traded companies. During the European financial crisis of 2010 to 2014, many of the family's companies required capital investment. To avoid family equity dilution, the family's patriarch, Ricardo Espirito Santo Silva Salgado, engaged in a creative money-go-round structure whereby Banco Espirito Santo would legally raise short-term commercial paper with high interest rates and sell them to third parties that were partially owned by the Espirito Santo family. These third parties then would sell that paper back to the bank's retail clients as safe investments similar to Portuguese deposits. The plan failed, and the house of cards that was the Espirito Santo empire collapsed. Students will consider whether Salgado and the board of Banco Espirito Santo acted appropriately or if they failed their fiduciary duties to the non-family shareholders of the bank.

This chapter presents a discussion on the development of the Brazilian education system. In the introduction, we resume the local and regional contexts and their relation to the global scenario using a historical-temporal perspective, focusing on the peculiarities of our political and democratic profile, Brazilian educational public policies, economy and social system. We descriptively reconstructed the beginnings of formal education: missionary and colonial education, independence and post-independence expansion. We point out the objectives of education, its organization, administration, structure, operation and its interfaces with the policies on curriculum, evaluation and funding. The discussion of these policies shows their impacts on the education of teachers and students, as well as the relation between education and work in the context of an approach of cycles and the neoliberal perspective. Beyond this, under the perspective of contextual influences, we have identified and described how OECD contributed to incorporate the analysis of comparative development indexes through which it is possible to re-discuss education quality, equity and other aspects. The understanding of all concepts used was broadened by a reformulation, not only due to the effects of the pandemic but also by a profound political and economic crisis that points toward an unprecedented historic setback in the democratic context.